Refund policy

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for incorrect size, color, or change of mind.

We want you to love your Shop The Pause purchase, so please review the product description and size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

Please email us with your order number and clear photos showing the issue. We’ll review the problem and, when applicable, arrange a replacement or refund at no additional cost to you.

There is no need to return a damaged or defective item unless we specifically request it.

Incorrect Address

Please carefully review your shipping information before completing your order. If an order is returned because of an incorrect or incomplete address provided at checkout, additional shipping or replacement costs may apply.

Order Changes & Cancellations

Because our products are made to order, orders may enter production quickly. If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once production has begun.

Questions?

We're here to help. If you have a question or experience an issue with your order, please contact us through our website and include your order number and details about the issue. Shopthepause@gmail.com

We appreciate your understanding and are committed to making sure you have a great Shop The Pause experience.